Shipping and Returns
Aigle Canada provides free shipping to most areas of Canada and the US. Please note that some remote areas of Canada and the US do not qualify for free shipping. You will be notified upon placing your order if your area does not qualify.
PROCESSING & SHIPPING TIMES
All orders are processed in 1-2 business days and will arrive within 3-5 business days of being shipped. An email with tracking information will be sent once your order is shipped.
ONLINE RETURN POLICY
Items purchased from the Aigle Canada online store can be returned in new, unworn condition with all tags and original packaging within 30 days of purchase. On orders exceeding $50, Canadian and US customers are eligible for free returns and exchanges.
If you purchased your item from a second party or retail outlet, please contact them directly to determine what return options they provide. If you need to initiate a warranty claim due to a manufacturing defect, please email firstname.lastname@example.org with photos of the affected area and proof of purchase.
Aigle prides itself on selling high quality products, it is in this spirit that we approach our craft and support our customers. Aigle products are covered by a “Material and Manufacturing Defect Warranty” for a period of 1 year from the date of purchase with the original bill of sale from an authorized dealer. This warranty does not cover excessive wear and tear and/or products that were used outside their intended purpose.
If a product is found to be defective after inspection by an Aigle warranty expert, we will repair or replace the product with an existing comparable model at our discretion.
HOW TO INITIATE A RETURN
When you contact us, we will provide you with a return authorization number and instructions allowing you to return your purchase to use, free of charge (Canada and US* customers only)
- Order number
- Which item(s) you are returning
- Whether you would like a refund or exchange
- For exchanges please include the size, style and colour of your desired replacement item
- If your item is damaged or defective, please include clear photos
Once your return is received at our HQ, processing and inspection typically takes 3-5 business days to complete. During certain high-volume times of the year, processing times may be longer. Once completed, you will be notified via email.